My stereotyped vision of fitness centers is a building full of overly upbeat individuals ready to sign you up for the world as well as pushy trainers who hound you to get personal circuit routines. "We want to pump (clap)
We walked in and were practically ignored. Me, ignored!?! After a few minutes of us hanging back trying to figure out if we were suppose to approach the woman behind the desk, who was already talking to a young couple, or head to the young lean man behind the counter trying desperately to find something to make him look busy, he finally made eye contact with us. No greeting, no can I help you, just a look on his face that told me he was half hoping we weren't expecting him to talk to us.
My sister and I exchanged looks and walked over to the counter as he finally uttered with a forced friendliness, "Do you need something?" We clearly looked like we had never entered this building before, "We were hoping someone could show us around."
Now he showed even less interest in us. He explained he was only the personal trainer, but the woman at the desk would be able to help us soon. We figured we would help him be helpful, "Tell us about the personal training." His response - "I do it." We gave up on him.
When the desk lady was done a few moments later, she approached us and began her exciting tour. She stayed about two steps ahead of us, which made hearing her above the hum of machines next to impossible as she pointed out areas along the way. It consisted of, here are these, here are those, over here is the stretch area. Thanks lady, we would have NEVER figured that one out with a big sign that said, "stretch area."
Although she did turn around and face us as she mentioned the tanning bed. Yes darling, we can tell this is where you spend your time. You look like you have cow hide underneath that inch layer of makeup. "oh, but that is a separate charge." Lady, do I look like I am going tanning anytime soon? I am neon white with enough love handles to render the tanning bed incapable of an even tan. Really, just keep walking.
"Do you have kids?" ROFLMAO. Do I have kids? Do you see this post-pregnancy belly that I haven't gotten rid of in 16 months? Of course you don't see it, you don't make much eye contact. You probably don't know what a post pregnancy belly looks like. I forgave her.
"Yes, lots of them." It was the first time she cracked a smile. It was the first time I had to look serious so she could understand I was being literal.
As we sat down at the desk she pulled out a price sheet, but she only covered the month to month rate. She went on to discuss hours of operation and offered us a free trial week. When my sister mentioned she was leaving town for a week, the lady said she would have to talk to her manager about delaying her week until she got back. "oh, is he here?" her response - "no, he doesn't come in until noon. He makes me work the 4am - 12pm shift, it definitely isn't the one I wanted, but what are you going to do. I needed the job." Was this girl for real?
We didn't have many questions at this point but as we were getting ready to leave she said, "I know you probably don't want to pay this, but my boss says I have to mention this other option . . . " and she went into a quick spiel about the year up front rate. HELLO, this is your idea of customer service? Do we look broke or something? We are the perfect people to talk to about this option. We pay for our car insurance a year at a time to knock a hundred bucks off the policy. We crunch our budgets to pay off our cars within the first two years to avoid interest, and that is only if we didn't have the cash to pay up front. We exchanged glances again, shook her hand, and exited the building.
After we laughed our way to the car we realized this is exactly why our brother joined this gym. They obviously don't bother you, don't up sell you, and leave you to work out in peace.
. . . We are going back next week to sign up :)
- Sara
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2 comments:
I absolutely hate going into an establishment and they have crappy customer service. I want a gym that leaves me alone to work out, but at least act interested enough to have me sign up first! We finally settled on buying a treadmill since neither of us actually made it to the gym! It's a lot easier to walk up to the bonus room than put up with crappy customer service (and by the way, the gentleman who sold us the treadmill had excellent customer service!)
Yes, they were completely lame. BUT the day I went in to start my week trial period there was an entirely different set of people and they were very friendly. I wasn't going to mention the young woman, but when they couldn't find my information in the computer for the free trial week, they asked who gave it to me. I opened up my vent and they were mortified both she and the personal trainer acted that way (sounds like they are both new). So I am giving them a week to make me feel welcome and loved :)
Sara
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